The quality of information systems projects usually boils down to improved organizational performance and decision making. For instance, the risk of losing key personnel can be mitigated by providing completion bonuses or even just monitoring their happiness more closely. In the case of offshore outsourcing, the decision tends to be driven by cost. In , both airlines upgraded their airline reservation systems, and one of the two learned this lesson the hard way. Companies like DST Systems have recognized the value in Scrum development to their bottom lines, but making the transition from traditional developmental methods to Scrum development can be challenging. One was to streamline existing processes, continuing to rely on manual procedures. When WestJet went live with the new system in October , customers struggled to place reservations, and the WestJet Web site crashed repeatedly.

The inventory should include all internal factors for the project such as resource changes, assumption failures, and sponsor availability. Both companies were founded within the past two decades and have quickly grown into industry powerhouses. A second alternative was to custom-build a cookie-ordering system using Microsoft Access. What questions should its dealers ask? Hundreds of thousands of bookings for future flights that were made before the charge over were inaccessible during the file transfer from Calgary to Oklahoma.

This delay provoked a deluge of customer dissatisfaction, a rarity for WestJet. JetBlue met with early success and continued to grow at a rapid pace, consistently ranking at the top of customer satisfaction surveys for U.

Activities can be repeated, but volumes of new documents must be generated and steps retraced if requirements and specifications need to be revised. Each risk should be evaluated based both on its probability and on the impact that it would cause if it happens.

These plans would allow one airline to sell flights under its own name on aircraft operated by other airlines.

JetBlue and WestJet: A Tale of Two IS Projects – Assignment Example

Project manage- ment tries to determine the time required to complete each task and establish a schedule for completing the work. The system was made more efficient for users with slow Internet connections. The list was cut to a more manageable size and the executives were asked if there were any additional reports or data from which their organizational groups could benefit.


Headquartered in Calgary, Canada, WestJet was founded by a group of airline industry veterans inincluding Neeleman, who left to start JetBlue shortly thereafter. On the other hand, JetBlue make its switch on Friday night because Saturday traffic tends to be low.

Last but not least, they need to have experience with technology to deal with the risk. The features that are shared by all employees ID, name, address, date hired, position, and pay are stored in the Employee superclass, whereas each subclass stores features that are specific to that particular type of employee. Outsourcing offshore incurs additional costs for coping with cultural differences that drain productivity and dealing with human resources issues, such as terminating or relocating domestic employees.

jetblue and westjet a tale of two is projects case study questions

Then answer the following questions: The systems analysis will detail the costs and benefits of each alternative and the changes that the organization will have to make to use the solution effectively.

What would have happened to the project if they had not done this?

Pgojects and Managing Systems Before a problem can be solved, it first must be properly defined. Processes were often manual and time consuming. Evaluate the business impact of the new system and the people and organizational changes required to implement the new technology. QuickBase offers templates for generating simple database projexts. Most people value their own sense of self-worth and they believe that their ability to meet their personal commitments is a part of the admirable part of their self.

JetBlue and WestJet: A Tale of Two IS Projects Case Study

JetBlue management realized in the wake of the crisis that the airline’s IT infrastructure, although sufficient to deal with normal day-to-day conditions, was not robust enough to handle a crisis of this magnitude. These specifications should address all of the technical, organization, and people components of the system solution.


jetblue and westjet a tale of two is projects case study questions

Intangible benefits, such as more efficient customer service or enhanced decision making, cannot be immediately quantified. Project management software typically features capabilities for defining and ordering tasks, assigning resources to tasks, establishing starting and ending dates for tasks, tracking progress, and facilitating modifications to tasks and resources.


All the added columns, multiple prices per box, and calculations that had to be made by different people, all on a deadline. The company is headquartered in Queens, New York. Which solution is best in a financial sense? Capital budgeting methods, such as net present value, internal rate of cae IRRor accounting rate of return on investment ROIwould typically be employed to evaluate the proposed information system solution as an investment.

Your report should talr these questions: Use what you have learned from the Web site and the description in this book to prepare a report describing some of the design specifications for the system you select. This can be seen when inboth airlines upgraded their airline reservation systems, SabreSonic CSS was launch, customers struggled to place reservations, and the WestJet Web Site crashed repeatedly. This delay provoked a deluge of aestjet dissatisfaction.

JetBlue experienced a few glitches—call wait times increased and not all airport kiosks and ticket printers came online right away. Another method for evaluating alternative system solutions is a scoring model.