A new information system is built as a solution to a problem or set of problems the organization perceives it is facing. What broader ethical and social issues should be addressed when building and using information systems? The problem must be investigated so that it can be better understood. There are far more ideas for systems projects than there are resources. As local orders come in, local section leaders can track the data in real time. However, JetBlue had also experienced its own customer service debacles in the past. Rather than hire permanent new employees, and then release them after the new system is built, it makes more sense, and is often less expensive, to outsource this work for a month period.

How should information systems projects be managed? In addition to procedural changes, transformations in job functions, organizational structure, power relationships, and behavior should be identified during systems analysis using an organizational impact analysis. The company is headquartered in Queens, New York. Obviously, you begin first by focusing on systems of high benefit and low risk. One tactic is to permit each country unit in a global corporation to develop one transna- tional application first in its home territory, and then throughout the world. Object-oriented modeling is based on the concepts of class and inheritance. Dovetail consultants used the QuickBase tools to rapidly create the software for the system.

Describe the circumstances in which it should be used for building information systems. A solid line from the subclass to the superclass is a generalization path showing that the subclasses Salaried, Hourly, and Temporary have common features that can be generalized into the superclass Employee.

WestJet quickly offered an apology to customers on its site once it came back up, explaining why the errors had occurred.

jetblue and westjet a tale of two is projects case study questions

Each risk should be evaluated based both on its probability and on the impact that it would cause if it happens. They also needed features like the ability to link prices and seat inventories to other airlines with whom they cooperated. BusinessObjects software tools can be used for performance management, planning, reporting, query and analysis, and enterprise information management, and provide self-service access to data from databases and Excel spreadsheets.


For example, the scope of a project for a new order processing system might include new modules for inputting orders and transmitting them to production and accounting but not any changes to related accounts receivable, manufacturing, distribution, or inventory control systems.

Management support and control of the implementation process are essential, as are mechanisms for dealing with the level of risk in each new systems project.

DST tried Scrum with its existing software development tools and experienced strong results. The system had become a de-facto standard for doing business with the company. WestJet also projecst up hiring temporary offshore call center workers, but only after the problem had gotten out of hand. The PERT chart portrays a project as a network diagram consisting of numbered nodes either circles or rectangles representing project tasks.

Determining Project Costs and Benefits As we pointed out earlier, the systems analysis includes an assessment of the economic feasibility of each alternative solution—whether each solution represents a good investment for the company.

Specific to Hourly employees, for example, are their hourly rates and overtime rates. Evaluate the business impact of the new system and the people and organizational changes required to implement the new technology.

This will not always be the case.

Story 3 – JetBlue and WestJet: a tale of two IS projects

The reduced size of mobile devices makes using fingers and multi-touch gestures much easier than typing and using keyboards. Companies like DST Systems have recognized the value in Scrum development to their bottom nad, but making the transition from traditional developmental methods to Scrum development can be challenging.

jetblue and westjet a tale of two is projects case study questions

The lifecycle also emphasizes formal specifications and paperwork, so many documents are generated during the course questiobs a systems project. Describe the steps you would have taken to control the risk in these projects? Recruiting a wide range of local groups to transnational centers of excellence helps send the message that all significant groups are involved in the design and will have an influence.

Navy during the s to manage the Polaris submarine missile program.

jetblue and westjet a tale of two is projects case study questions

Each carrier had started out using a system designed for smaller start-up airlines, and both needed more processing power to deal with a far greater volume of customers. These methods separate data from processes. It considers the design of jobs, health issues, and the end-user interface of information systems.


JetBlue met with early success and continued to grow at a rapid pace, consistently ranking at the top of customer satisfaction surveys for U. Are pur- chasers discovering Ace from newspaper ads, from word of mouth, or from the Web?

JetBlue and WestJet: A Tale of Two IS Projects – Assignment Example

In addition to the increase in customer complaint calls, customers also took to the Internet to express their displeasure. The objectives of a solution for the Girl Scouts jrtblue be to reduce the amount of time, effort, and errors in the cookie-ordering process. In the case of offshore outsourcing, the decision tends to be driven by cost.

The two principal methodologies for modeling and designing information systems are structured methodologies and object-oriented development.

JetBlue and WestJet: A Tale of Two IS Projects by Amira AL Jaoui on Prezi

These plans allow one airline to sell flights under its own name on aircraft operated by other airlines. In another form of outsourcing, a company hires an external vendor to projjects and create the software for its system, but that company operates the system on its own computers. Sometimes a technique called joint application design JAD will be used to accelerate the generation of information requirements and to develop the initial systems design.

A Gantt chart lists project activities and their corresponding start and completion dates.

Information requirements for the solution include the ability to rapidly total and organize order transactions for transmittal to ABC Cookies; the ability to track orders by type of cookie, troop, and individual Girl Scout; the ability to schedule deliveries to the Cookie Cupboard; and the ability to schedule order pickups from the Cookie Cupboard.

The system is modeled.